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Service Development Assistant
YC CERTIFICATION CONSULTANCY PLTKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionDelivering Exceptional Support : Handle customer tasks via with clarity, speed, and care (no cold calls required). Advising Better Solutions : Understand the customer's needs and advise them on more effective or time-saving options based on their project stage—so they feel supported, not just serviced. Improving Processes : Analyze customer feedback and collaborate with the team to suggest service improvements. Ensuring Project Flow : Follow up with customers and other internal departments to ensure smooth, on-time completion of each stage. Coordinating Across Teams : Prepare supporting documents and track submissions & invoices —working closely with our internal audit team. Managing Customer Data : Keep records up to date and help identify delays or gaps in the process. Problem-Solving with Heart : Bring initiative, observe patterns, and suggest workflow improvements when possible. Customer-Focused Mindset : A passion for helping others and delivering outstanding service. Strong Communication Skills : To connect with diverse client groups. Problem-Solving Abilities : A knack for thinking on your feet and resolving challenges effectively. Team Player : Collaborative spirit with the ability to adapt to different customer needs. Previous supporting sales teams, coordination, or service-related experience is a plus (but not required)
We're Hiring : Service Development Assistant
Are you detail-oriented, proactive, and passionate about delivering excellent service?
Join our growing team as a Service Development Assistant, where your work supports real client success through well-structured processes and meaningful communication.
Benefits of Joining Us :
- Basic Salary : RM3500 - RM4500
- One Day WFH Per Week : After probation (subject to performance)
- Comprehensive Benefits : Extra CNY Free Leave, Medical & Optical Claim
- Annual Increment & Bonus
What you will be doing (Key Responsibilities) :
What We're Looking For :
This is not a fast-churn service role—you won't be handling endless calls or complaints.
Instead, you'll work with kind customers who value clarity, follow-up, and honesty. You'll help them through structured processes that matter.
If you enjoy bringing order to chaos and want a role where you can grow your coordination skills in a human-centered team—we'd love to hear from you.
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Assistant Development • Kuala Lumpur, Kuala Lumpur, Malaysia
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