Technician

Location : We R Fitness Sdn. Bhd., Kota Damansara

Job Purpose

To ensure the optimal performance, safety, and reliability of fitness equipment by providing efficient on-site technical support, preventive maintenance, and timely repairs. The Field Technician plays a critical role in delivering excellent after-sales service, enhancing customer satisfaction, and supporting the Company’s commitment to high service standards.

Job Responsibilities

• Diagnose and repair fitness / gym equipment with mechanical, electrical, or software-related faults. Replace defective parts and ensure full functionality is restored.
• Conduct regular servicing, including cleaning, lubricating, calibrating, and adjusting components to ensure optimal performance and equipment longevity.
• Perform safety checks to identify hazards and ensure all equipment complies with relevant safety standards and operational guidelines.
• Carry out on-site service assignments according to the job schedule. Ensure timely response to service requests and job completions.
• Prepare accurate service reports after each visit and update customer records through internal systems or service apps.
• Liaise with customers professionally, ensuring satisfaction and proper follow-up on any outstanding technical issues.
• Work closely with the Customer Service / Admin team regarding spare part arrangements, service documentation, and job completion confirmation.
• Assist the installer team during equipment setup to ensure proper installation, configuration, and handover.
• Stay updated with the latest technologies, models, and procedures related to fitness equipment. Attend technical training as required.
• Manage any ad-hoc tasks assigned by superiors in support of department goals.

Requirements

Preferred

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