Retail Admin Support

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain, your work here shapes how millions of customers shop every day.

Responsibilities

• Store Information Management – Maintain and update store data.
• Transaction Troubleshooting – Resolve refund, discount, and void issues per SOP.
• Compliance Monitoring – Monitor store adherence to company policies.
• Internal Communication – Develop and manage communication channels.
• Store Own Use Item Orders – Handle orders for consumables and supplies.
• Authorization Letters – Issue letters for merchandisers and suppliers.
• Itinerary Coordination – Arrange travel and schedules for country retail PICs.
• Customer Feedback Resolution – Address and resolve customer feedback.
• Customer Service Reporting – Track service reports for review and improvement.
• Store Maintenance Support – Assist in resolving pending maintenance issues.
• Utility Usage Monitoring – Troubleshoot and report on utility consumption.
• Policy Development – Draft or enhance SOPs related to refunds, exchanges, and utilities.
• Assist the Operation Manager in daily operations and task execution.
• Supervise and guide executives within the unit.
• Monitor and ensure timely completion of assigned projects and responsibilities.
• Support in analyzing data and preparing reports for management.
• Coordinate with other units to ensure smooth operations.
• Address and resolve store issues related to unit responsibilities.

Requirements

Seniority level

Mid-Senior level

Employment type

Full-time

function

Administrative and Project Management

Industries

Retail

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