Customer Service Representative-Japanese

Customer Service Representative-Japanese

eTeam Federal Territory of Kuala Lumpur, Malaysia An international premium lifestyle brand offering a wide range of designs for sports and everyday wear, with collaborations alongside globally recognized names. Number of Vacancies :

8 Salary Range :

RM 8,500 basic ++ KPI Bonus :

Up to RM 300 (based on individual performance) Working Hours :

Holidays follow the client’s calendar (Japan) Note : Working hours may be subject to change in the future Serve as the first point of contact for direct webshop customers via

Email, Chat, and Phone Build trust by understanding the unique needs of customers and delivering a wow factor in every interaction Manage and prioritize multiple inquiries efficiently across communication channels Process webshop orders, exchanges, returns, and warranty claims using Salesforce / Microsoft Dynamics Provide tailored product advice to customers to help them select the best items for their needs Ensure all customer inquiries are addressed within 24 hours, escalating unresolved issues where necessary Liaise daily with third-party warehouses and shipping partners to resolve order or return discrepancies Collaborate closely with global support teams across Europe, Australia, Brazil, China, and Japan Participate in special projects aimed at improving processes and enhancing customer experience Perform other related duties as required Japanese nationals

holding a Japan Passport Proficiency in

Japanese (native)

and

English (B1–B2 level) Previous experience in customer support / service, preferably across multiple channels (phone, email, chat, social media) Strong attention to detail and organizational skills Excellent communication skills with the ability to engage across different levels and functions Passion for delivering exceptional customer experiences with a proactive, ownership-driven mindset Strong interpersonal skills, with a focus on relationship building, listening, and problem-solving Ability to work with urgency while keeping customer needs front of mind CV Screening Online / Phone Interview Final Interview Offer & Onboarding We are an equal opportunities employer and welcome applications from all qualified candidates.

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