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Malaysia | Customer Service Representative (N1 / N2 / Native Japanese Speakers) | BPO - Call Center[...]

Malaysia | Customer Service Representative (N1 / N2 / Native Japanese Speakers) | BPO - Call Center[...]

MajorelKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Malaysia | Customer Service Representative (N1 / N2 / Native Japanese Speakers) | BPO - Call Center : Hospitality / Travel Project

We are looking for an enthusiastic Customer Service Representative (Japanese Speaking) to join our team supporting the World's Leading Travel account. In this role, you are responsible for providing overall reservations and related support to customers via phone and email.

Why Join Us?

  • Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment).
  • RM3000 flexi benefit per annum (Optical, Dental, IT gadget and flight ticket when you travel).
  • Convenient working location (5 minutes walk from Ampang Park LRT station).
  • Excellent growth and advancement opportunities (support, skill development, coaching and training programs).
  • Employee engagement, recognition and appreciation program.
  • Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Child care or Elderly Care Leave, Marriage Leave, Maternity Leave, Paternity Leave and many more.
  • Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
  • Relocation benefits for expatriates : one-way flight ticket to Malaysia + temporary accommodation + quarantine cost coverage.
  • Multinational working environment – career growth with people from diverse nationalities, backgrounds, cultures.

You Will Play An Important Role

  • Handle pre and post reservation inquiries / requests by phone and e‑mail.
  • Modify, change and / or cancel existing reservations.
  • Make outbound calls to hotels / guests to arrange special requests.
  • Act as liaison between guest and hotel to resolve complaints.
  • Manage relationships with hotels by providing high levels of customer service and account management support.

    • To Succeed in This Role, We Need You to Have

  • At least a Diploma / Bachelor Degree certificate in any field.
  • Excellent English & Japanese language skills (Native / JLPT N1 or N2 speakers).
  • Independent & Customer‑Oriented person.
  • Willingness to work on rotational shift including weekend and public holiday.

    • Employment Information

  • Seniority Level : Entry level
  • Employment Type : Temporary

    • Are you ready to make that career shift & grow a great portfolio with us? Click the ‘Apply Now’ button and we will get in touch with you soon.

    #J-18808-Ljbffr

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