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Field Support Analyst

Field Support Analyst

Infotree Global SolutionsMalaysia, Malaysia
2 hari lalu
Penerangan pekerjaan

Direct message the job poster from Infotree Global Solutions

Overview

Direct message the job poster from Infotree Global Solutions.

Responsibilities

  • 5+ years’ experience in customer-facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
  • Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
  • Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
  • Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
  • Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
  • Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
  • Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
  • Experience with Microsoft Teams administration, including user management, policies, and compliance.
  • Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.

Qualifications

  • BA / BS (or higher) in Information Technology, or a related field or equivalent experience.
  • Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
  • Advanced analytical, problem-solving, and decision-making skills.
  • Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Border Controllers and Contact Centers).
  • Experience in conducting technical workshops, training sessions, and webinars to educate customers on best practices and new features of Microsoft Teams.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Technology, Information and Media

    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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