Senior Retail Operations Executive

Operational Oversight : Manage daily retail operations, ensuring compliance with company policies while maintaining high standards of customer service and operational efficiency.

Team Leadership : Recruit, train, and develop store staff, fostering a positive work environment that promotes teamwork and professional growth.

Sales Performance : Analyze sales data and performance metrics to identify trends, implement strategies for improvement, and drive sales growth across all locations.

Business Development : Identify and pursue new business opportunities, including partnerships, collaborations, and market expansion strategies.

Retail Expansion : Lead efforts to open new retail locations, coordinating site selection, market research, and operational setup to ensure successful launches.

Inventory Management : Oversee inventory control processes, including stock levels, replenishment, and loss prevention, to maximize profitability and minimize waste.

Customer Experience : Ensure exceptional customer service by implementing best practices and promptly addressing customer concerns.

Visual Merchandising : Collaborate with the merchandising team to create attractive product displays and maintain store aesthetics that enhance the shopping experience.

Budget Management : Assist in the preparation of budgets and monitor expenses to ensure financial targets are met and resources are allocated effectively.

Ad Hoc Projects : Manage various ad hoc projects as assigned by senior management, which may include process improvements, special initiatives, and event planning.

Reporting : Generate regular reports on operational performance, sales, and expansion initiatives for senior management review.

Job Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Minimum 3 - 5 years of experience in retail management or operations, with a proven track record in business development, retail expansion, and project management.
• Excellent communication and interpersonal abilities.
• Proficient in retail management software and Microsoft Office Suite.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Able to travel frequently.
• Able to work 5 Days (Rest Days on Weekday).

Location

Selangor, MY

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