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Customer Service Team Lead
EasiCoinMalaysia17 jam yang lalu
Penerangan pekerjaanProven experience in a customer service or support role, with at least 1–2 years in a leadership or supervisory capacity from Crypto exchange. Proficient in using customer service software (e.g., Zendesk, Freshdesk, Salesforce). Ability to remain calm under pressure and handle challenging situations professionally. Fluent in Chinese and English Performance bonus
Job Responsibilities :
- Lead, coach, and motivate a team of customer service agents to achieve performance goals and deliver exceptional service.
- Handle complex or escalated customer issues and ensure timely resolution.
- Collaborate with cross-functional teams (e.g., operations, product, marketing) to address customer feedback and improve processes.
- Schedule shifts, manage workloads, and ensure proper team coverage.
- Provide regular training and performance feedback to team members.
- Prepare reports on team performance and identify areas for improvement.
Job Requirements :
Job Type : Full-time
Pay : USDT per month
Supplemental Pay :
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Customer Service • Malaysia