Tawaran kerja ini tidak tersedia di negara anda.
Mandarin Speaker
Transcosmos Malaysia Sdn BhdCheras, Selangor, Malaysia11 jam yang lalu
Penerangan pekerjaanTrack and analyse key performance indicators (KPIs) including agents' attendance to assess team performance and identify areas for improvement. Conduct performance reviews and set development goals for team members. Ensure adherence to established SOPs and quality standards to maintain high levels of customer satisfaction. Review call recordings and other customer interactions to provide feedback and identify training needs. Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution. Support team members in resolving complex issues and provide coaching on best practices. Proactively suggest improvement plans and strategies to management for enhancing team performance and service quality. Perform any other duties and responsibilities as assigned by management, related to the effective implementation, maintenance, and continual improvement of operation. Team Leader : 1 year (Required) Mandarin (Required)
Key Responsibilities
1. Team Management :
- Supervise and support a team of customer service agents, including scheduling shifts, monitoring performance, and conducting regular team meetings.
- Provide guidance and feedback to team members to enhance their skills and performance.
- Handle escalated customer issues and complex inquiries, ensuring resolution in a timely and satisfactory manner.
2. Performance & Quality Monitoring :
3. Issue Resolution :
4. Proactive Improvement :
5. Ad-Hoc Responsibilities :
Location : Sunway Visio Tower
Job Types : Full-time, Permanent
Pay : RM4, RM5,500.00 per month
Experience :
Language :
Work Location : In person
Buat amaran kerja untuk carian ini
Mandarin Speaker • Cheras, Selangor, Malaysia