Mandarin Speaker

Key Responsibilities

1. Team Management :

• Supervise and support a team of customer service agents, including scheduling shifts, monitoring performance, and conducting regular team meetings.
• Provide guidance and feedback to team members to enhance their skills and performance.
• Handle escalated customer issues and complex inquiries, ensuring resolution in a timely and satisfactory manner.

2. Performance & Quality Monitoring :

3. Issue Resolution :

4. Proactive Improvement :

5. Ad-Hoc Responsibilities :

Location : Sunway Visio Tower

Job Types : Full-time, Permanent

Pay : RM4, RM5,500.00 per month

Experience :

Language :

Work Location : In person