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International Operations Specialist
International SOS (M) Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia8 jam yang lalu
Penerangan pekerjaanPassionate about helping people with a naturally empathetic approach Great at building and maintaining relationships with multiple stakeholders Attention to detail with a commitment to adherence to policies and procedures including data protection Experience working in a customer centric process driven business Solution oriented, ability to work well under pressure with a collaborative approach in a demanding environment Flexibility to work as part of a rotating roster without restrictions Extensive experience in a customer service role with a high level of professionalism 13 hour shifts Between 7.30am to 8.30pm (Day Shift) or 7.30pm to 8.30am (Night shift) 16 working shift per month Shift are ideally 2 days on, 2 days off or 3 days on, 3 days off 100% work from office, no hybrid or WFH option Manage cases in line with the key directive of Assist First, Verify Later Demonstrate a "can do" and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided Demonstrate an understanding of all key clients' Operations and Billings Procedures Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures Manage cases in line with the key directive of Assist First, Verify Later Manage cases with a view to moving them forward in the best interests of the member and client Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients. To be the first point of contact for members, end users, clients, service providers and colleagues Ensure incoming calls are answered promptly, appropriately and courteous Ensure inbound requests are handled in timely efficient manner To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary Positively promote International SOS to other organisations Carry out any other reasonable duties as requested by the manager Work as part of a 24 / 7 shift pattern Strong business acumen and analytical skills to provide detailed and valuable business analysis to management. Hands-on with day-to-day operations, able to work under pressure, deliver results and observe deadlines. Demonstrated relationship building skills across large / diverse people business. Demonstrated ability and willingness to operate at both a strategic and tactical level in a highly complex environment. Exposure to financial analysis and management reporting within a complex, detail-focused environment. Exposure to different styles and personalities of business unit leaders. Operated in a customer orientated environment, with experience in professional services industry desirable Strong influencing skills and ability to deliver results in a matrix reporting environment Good interpersonal skills and driver of change Excellent technical computer skills with highly advanced Excel and Access knowledge – knowledge of Cognos an advantage. Ability to work to tight deadlines and under pressure Meticulous attention to detail Ability to work as part of a team Ability to learn and adapt to new procedures and operating protocols Ability to communicate clearly and sensitively with colleagues from different cultures and ethnic backgrounds Ability to maintain professional standards at all times Typing speed of 40 wpm Proficient in Web Browsing and Microsoft Office (Outlook and Word) Dental insurance Flexible schedule Vision insurance Customer service : 4 years (Preferred)
Job Highlight
- Work life balance
- Attractive compensation package
- Structure career pathway
Ideal Candidate
Working Hours
Key Responsibilities
Required Skills and Knowledge
Additional Critical Qualities
Job Type : Full-time
Pay : RM3, RM5,000.00 per month
Benefits :
Experience :
Work Location : In person
Buat amaran kerja untuk carian ini
Operation Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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