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Relationship Manager

Relationship Manager

UOBSelangorMalaysia, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Join to apply for the Relationship Manager role at UOB .

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America. Over 80 years of history guided by values of Honorable, Enterprising, United and Committed.

Job Description

As a Relationship Manager, you will manage customer relationships, ensuring timely responses to enquiries and delivering exceptional customer experience through proactive and personalized solutions. Responsibilities include maintaining high service standards, building long‑term relationships, identifying cross‑sell opportunities, developing retention and acquisition strategies, managing multiple portfolios, providing product development input, and ensuring compliance with all relevant policies and procedures.

Job Responsibilities

  • Maintain high quality service standards and provide prompt, accurate information on all aspects of accounts and services.
  • Build long‑term relationships with clients by providing excellent service and developing innovative banking solutions.
  • Identify opportunities to cross‑sell other banking products and services to customers.
  • Develop and implement strategies to retain existing clients and acquire new ones.
  • Manage multiple customer portfolios while maintaining accuracy and attention to detail.
  • Provide input on product development initiatives based on market trends and customer feedback.
  • Ensure compliance with all relevant policies and procedures.

Job Qualifications

  • Degree holder in any field from a reputable university or college.
  • Minimum 2 years of working experience in a customer‑facing role within the financial industry (FIMM, IPPC & PCE & CEILI License).
  • Experience in relationship management and / or sales.
  • Strong communication skills in both written and spoken English and Bahasa Malaysia.
  • Proficiency in MS Office applications.
  • Ability to work independently and as part of a team.
  • Good leadership qualities.
  • Self‑motivated and results oriented.
  • Confident in problem solving and decision making.
  • Knowledge in banking operations would be an added advantage.
  • EEO Statement

    UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

    Apply now and make a difference.

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