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Account Manager - Key Corporate

Account Manager - Key Corporate

MaxisKuala Lumpur, Kuala Lumpur, Malaysia
3 hari lalu
Penerangan pekerjaan

Are you ready to get ahead in your career?

Introduction

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Client Relationship Management

  • Serve as the primary point of contact for assigned customers, building trust and rapport.
  • Develop and maintain strong, long‑term relationships with key stakeholders and decision‑makers within customer accounts.
  • Understand customer business objectives, challenges, and needs to effectively position company products / services.
  • Conduct regular check‑ins, business reviews, and performance updates with customers.

    • Account Growth & Revenue

  • Identify and pursue opportunities for upselling and cross‑selling additional products or services within existing accounts.
  • Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.
  • Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
  • Monitor account performance against KPIs and proactively address any potential issues.

    • Customer Satisfaction & Retention

  • Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.
  • Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.
  • Proactively identify potential risks to customer retention and implement strategies to mitigate them.
  • Gather customer feedback and insights to inform product development and service delivery.

    • Communication & Reporting

  • Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders.
  • Prepare reports on account status, performance, and forecasts.
  • Keep accurate records of customer interactions and account activities in the CRM system.

    • Internal Collaboration

  • Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.
  • Share customer insights and market feedback with relevant departments.

    • What’s next?

  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

    • Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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    Buat amaran kerja untuk carian ini

    Key Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia