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(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

SupportYourAppBatu Kawan, Penang, Malaysia
1 hari lalu
Penerangan pekerjaan

Overview

(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

Join our team as a Customer Support Consultant in a multicultural, multilingual, remote environment and grow with our People First management approach.

What you will do

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Securely handle customers’ sensitive information
  • Apply the latest customer happiness practices
  • Maintain working knowledge of our client’s products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role

  • Excellent Chinese and English at upper-intermediate (B2) level
  • At least 6 months of experience in a customer support role
  • Experience with live chats and emails
  • Personal or professional experience in crypto is a plus
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload)

    • Will be a great plus

  • Experience with CRM systems
  • Experience with Salesforce or Zendesk

    • Benefits and Perks

  • Fully remote work
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management focused on your growth and long-term cooperation
  • Opportunities for self-development
  • The items listed in this section may vary depending on terms of engagement. Some benefits apply to employees; independent contractors may not be eligible for all. Specific terms, including compensation and work conditions, will be defined in your agreement if selected.

    • Who are we?

    SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies globally. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and operate 8 hubs worldwide. We treat our team like clients, with care, individual approach, and a positive experience. We welcome people from diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills.

    Disclaimer

    We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, or gender identity, or any other legally protected status.

    Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

    Seniority level

  • Associate

    • Employment type

  • Contract

    • Job function

  • Customer Service
  • Industries : IT Services and IT Consulting

    • Note : This posting includes related roles in Malaysia and other locations as part of the company’s ongoing recruitment. Specific location and posting details will be provided in your agreement.

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    Buat amaran kerja untuk carian ini

    Support Consultant • Batu Kawan, Penang, Malaysia