Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Customer Service Representative

Customer Service Representative

AlphaiotabpoBatu Pahat, Johor, Malaysia
1 hari lalu
Penerangan pekerjaan

Benefits

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!

What would you be doing

  • Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
  • Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
  • Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
  • Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
  • Guide customers through account setup processes and address any questions they may have.
  • Escalate special cases or complex issues to the appropriate person in charge for further handling.
  • Perform account creation and setup for newly onboarded customers and manage existing customer base.
  • Identify opportunities to upsell additional services and products during the onboarding process.
  • Educate clients on the full range of services available, highlighting the benefits and value they can provide.
  • Reach out to inactive clients to encourage engagement and improve customer retention.
  • Support customer service operations with additional administrative tasks as needed.
  • Uphold integrity and confidentiality when handling all customer information.
  • To be successful in this role, you will need to have

  • Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote / virtual experience preferred).
  • Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
  • Strong multitasking, organizational, and time management skills.
  • Creative and resourceful problem-solver with a proactive mindset.
  • Reliable high-speed internet connection (work-from-home role).
  • Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
  • Flexibility to work on a rotating schedule (24 / 7 coverage), including midnight shifts, weekends, and public holidays.
  • Work schedule : 9 hours per day, 5 days a week, with 2 rest days.
  • Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
  • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Service Representative • Batu Pahat, Johor, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    • Baharu!
    Account Partner - All Regions

    Account Partner - All Regions

    OneByZeroBatu Pahat, Johor, Malaysia
    This role is open to candidates based in the Philippines, Malaysia, and Vietnam.We also welcome applicants who are open to relocating to any of these countries. OnebyZero is a next‑generation Data a...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
    • Dinaikkan pangkat
    Sales Development Representative

    Sales Development Representative

    TruTripMuar, Johor, Malaysia
    TruTrip is a fast-growing travel management platform built for modern businesses across Asia.We simplify corporate travel with flexible booking, policy enforcement, real-time tracking, and seamless...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Technical Sales Manager

    Technical Sales Manager

    Net2Source Inc.JohorMalaysia, Johor, Malaysia
    The Solutions Architect is responsible for supporting the Client's Channel and Sales team in acquiring new business through the Channel community and growing accounts in an assigned region.Support ...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
    • Dinaikkan pangkat
    Senior Product Quality Engineer (6 month contract)

    Senior Product Quality Engineer (6 month contract)

    BBPOS | A Stripe companyJohorMalaysia, Johor, Malaysia
    BBPOS is one of the world leaders in payment devices and the inventors of mPOS technology.BBPOS products are used by large retailers and leading online platforms across multiple industries.BBPOS is...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Assistant Engineer - Sales

    Assistant Engineer - Sales

    InTalent AsiaBatu Pahat, Johor, Malaysia
    About the job Assistant Engineer - Sales.Assistant Engineer Sales Opportunity.Customer sites but base in Kelaniya.Working Method (Onsite, Hybrid, Remote) : . Possess a Diploma in Mechanical Engineerin...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Bowtie Life Insurance Company LimitedMuar, Johor, Malaysia
    Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from the next gen...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Technical Product Manager

    Technical Product Manager

    HeroDevsBatu Pahat, Johor, Malaysia
    The Technical Product Manager (TPM) is responsible for assisting with identification of new products and for the planning, development, and launch of new products. The PM will work closely with engi...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
    • Dinaikkan pangkat
    Sales Development Representative

    Sales Development Representative

    RISE by BCG UMuar, Johor, Malaysia
    About Us : We are a dynamic edu-tech company based in Singapore, dedicated to helping individuals upgrade their skills and effectively use digital platforms. Our innovative courses are designed to em...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    English - Mandarin Interpreter / Customer Service (WFH) (Remote)

    English - Mandarin Interpreter / Customer Service (WFH) (Remote)

    GP Asia Sdn. Bhd.Muar, Johor, Malaysia
    As a language interpreter, you will interpret on-demand calls from diverse sectors such as medical, insurance, legal, and utilities fields (Training provided). Hence, fluency in English and Mandarin...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    交付工程师 / Delivery Engineer

    交付工程师 / Delivery Engineer

    Redtea MobileMuar, Johor, Malaysia
    Delivery Engineer (Telecom / Entitlement Server).Location : Remote, Malaysia (Fluent in Chinese & English, confident in client engagement). Lead on-site / remote delivery of Entitlement Server projects...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
    • Dinaikkan pangkat
    Premier Relationship Banker, South Region

    Premier Relationship Banker, South Region

    HSBC RecruitmentKebun Baharu, Johor, Malaysia
    Premier Relationship Banker, South Region.Be among the first 25 applicants.Some careers open more doors than others.If you’re looking for a career that will unlock new opportunities, join HSBC and ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Customer Success Manager for Retention (US Hours)

    Customer Success Manager for Retention (US Hours)

    The Access GroupMuar, Johor, Malaysia
    Customer Success Manager for Retention (US Hours).We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.What does ...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
    • Dinaikkan pangkat
    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Bowtie Life Insurance CompanyBatu Pahat, Johor, Malaysia
    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid) role at Bowtie Life Insurance Company.Your Key Responsibilities Include : . Claims assessment and processing, including pre-appr...Tunjukkan lagiKemas kini terakhir: 15 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Mandarin Speaker Customer Service (Crypto)

    Mandarin Speaker Customer Service (Crypto)

    UBASE AsiaBatu Pahat, Johor, Malaysia
    We are looking for Mandarin-speaking candidates to join our team as Non-Voice Customer Support Representatives for.This is a remote position with responsibilities focused on chat-based support only...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
    • Dinaikkan pangkat
    Relationship Manager (Nationwide)

    Relationship Manager (Nationwide)

    AFFIN GroupKluang, Johor, Malaysia
    Create your future with Affin! You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    WFH - US Market - Customer Service Translator

    WFH - US Market - Customer Service Translator

    Job ExpertMuar, Johor, Malaysia
    WFH - US Market - Customer Service Translator.About the job WFH - US Market - Customer Service Translator.We are seeking a motivated and linguistically talented individual to join our team as a Voi...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Client Operations Lead

    Client Operations Lead

    NCR VoyixMuar, Johor, Malaysia
    NCR Voyix Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with ...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Technician (Mobile & Laptop Repair)

    Technician (Mobile & Laptop Repair)

    Machines Sdn BhdKebun Baharu, Johor, Malaysia
    Technician (Mobile & Laptop Repair).Diagnose and resolve customer iOS / MAC hardware and software issues.Provide technical support and troubleshooting assistance to customers.Strictly abide Service E...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu