Relationship Officer, Contact Centre - Outbound

HR Business Partner at Hong Leong Assurance

Job Responsibilities : Responsible for pre-sales inquiries, sales, post-sale customer service and on-going customer relationship management. Reach out to existing and potential customers to present our product and service offering. Communicate with customers to understand their requirements, needs and address any questions or issues customers may have. Offer solutions based on clients’ needs and capabilities. Managing customer’s enquiries or policies in order for existing customers to remain satisfied with company products and services. Developing and sustaining solid relationships with customers to encourage repeat business. Using sales scripts provided by the company as a guidance to drive sales and respond to customer rejections. Gathering and documenting customer information, payment methods, purchases and call outcomes in the designated CRM or tracking tools. Ensure daily and monthly KPIs (Call Performance and Sales Target) are met and exceeded Well versed of insurance products and services. Job Requirements : Minimum Diploma / GCE ‘O’ level with at least 3 years of relevant work experience doing outbound sales preferably in call centre environment and general insurance industry Possess Insurance certification (GI – BCP & PGI) and basic computing skills Energetic, outgoing personality and service oriented Independent and a fast learner with initiative Able to converse fluently in both English and Mandarin

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