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Client Relations Officer

Client Relations Officer

moomooKuala Lumpur, Federal Territory of Kuala Lumpur, MY
30+ hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

1. Client Engagement and Relationship Management

  • Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.
  • Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.

2. Sales & Business Development

  • Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.
  • Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.

    • 3. Product and Service Customization

  • Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.
  • Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.

    • 4. Market Analysis and Industry Knowledge

  • Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).
  • Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.

    • 5. Reporting and Documentation

  • Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.

    • 6. Any ad-hoc duties as assigned

    Requirements

  • Bachelor’s degree or above in Business Management / Administration, Finance, Economics and / or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous.
  • Solid experience in outbound sales, client relations or a similar role within the stockbroking / finance services company or outbound call center is preferred. Fresh graduates are welcome to apply.
  • Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage.
  • 5 working days per week
  • Language proficiency in English & Chinese.
  • Excellent communication, negotiation, and interpersonal skills. Good-looking computer literacy skills.
  • Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work.

    • Benefits

    We offer a comprehensive and holistic work experience and package as follows :

  • Competitive compensation & benefits. Monthly salary package consists of basic salary +commission + shift allowance (if applicable).
  • Fun loving and diverse work environment.
  • Business casual work attire everyday.

    • Please note that only short-listed candidates will be contacted. Thank you.

    Buat amaran kerja untuk carian ini

    Client • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY