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Key Account Manager

Key Account Manager

Toll GroupBayan Lepas, Penang, Malaysia
17 jam yang lalu
Penerangan pekerjaan

About Toll Group

At Toll, we do more than just logistics—we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge—big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Strategy & Capability

  • Pro‑actively manage and develop relationships with your allocated portfolio of customers
  • Actively identify and pursue new sales opportunities within allocated portfolio, including cross‑selling
  • Develop and implement strategies and tactics to increase revenue flows from the allocated portfolio
  • Develop and implement strategies and tactics to grow newly identified strategic clients for the country / region
  • Conduct regular business reviews with clients to ensure agreed KPIs are met—monthly, quarterly, and annually
  • Actively participate in rate negotiations and closely engage with network resources
  • Co‑operate with the overall account owner (Global Leads) when required

Growth & Innovation

  • Identify new business opportunities within customer organisations to generate new revenue
  • Coordinate with the (Global / Regional) Account Owner to qualify opportunities for pursuit
  • Implement the latest IT tools available within the sales organisation or for strategic clients
  • Look for opportunities to improve the sales process and performance in collaboration with operation teams
  • Provide feedback to management on the progress of sales activities and potential barriers to achieving targets

    • Operational Excellence

  • Maintain data compliance to showcase new opportunities (e.g., pipelines, account plans)
  • Support and work closely with the operation team to ensure the levels of customer service are met or exceeded
  • Proactively manage client escalations such as shipment delays and issue resolution
  • Work with Product Heads and Operation teams to ensure maximum support is given
  • Ensure the personal knowledge of all relevant TOLL products and services is up to date at all times
  • Implement tools and technologies available with the client as required / available

    • Maximising Profitability

  • Attract new opportunities and develop existing clients to generate additional volume and profit
  • Oversee contract preparation and deal negotiations, ensuring compliance with company standards
  • Support the finance team with the collection of daily sales outstanding—DSO (if required)
  • Monitor client developments and report or escalate to line manager and functional reporting lines

    • Putting the Customer First

  • Build key contacts and relationships within Toll Network to ensure the business aligns with the One Toll strategy
  • Implement, coordinate and follow up Group & Divisional Client‑Centricity initiatives
  • Actively participate and lead business opportunities of strategic importance
  • Participate in face‑to‑face customer meetings
  • Serve as the single point of contact for communication with the assigned customer and manage service level agreements, SOPs, contractual obligations and other agreements

    • What Moves You?

    At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity—to be curious, ask the right questions, and build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to make decisions quickly and with impact. Learn and grow with industry‑leading training alongside talented experts, feel empowered to take on diverse challenges and new responsibilities that move you, our customers, and our world further.

    At Toll, everyone is welcome including those of all ages, ethnicities, genders and abilities.

    To find out more about us visit

    You must be entitled to work in Malaysia and be prepared to undertake pre‑employment checks including a criminal history check and medical.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Sales and Business Development

    • Industries

  • Transportation, Logistics, Supply Chain and Storage

    • Referrals increase your chances of interviewing at Toll Group by 2x.

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    Buat amaran kerja untuk carian ini

    Key Account Manager • Bayan Lepas, Penang, Malaysia