Junior Merchant Community Manager - ShopeeFoodShopee • Kuala Lumpur, Kuala Lumpur, Malaysia
Junior Merchant Community Manager - ShopeeFood
Shopee • Kuala Lumpur, Kuala Lumpur, Malaysia
19 jam yang lalu
Penerangan pekerjaanBachelor’s degree in Marketing, Communications, Media Studies or equivalent. 1–2 years’ experience in social media, community management or content‑adjacent roles (agency / in‑house / internships). Proven experience setting up social channels and community spaces from scratch (page / group creation, channel config, roles / permissions). Strong practical knowledge of Facebook; familiarity with RedNote, TikTok and Instagram (post types, community features, moderation tools). Demonstrated ability to repurpose existing content across platforms (formatting, captions, thumbnails, scheduling). Strong moderation and community‑management skills; skilled at tone / brand enforcement and conflict de‑escalation. Comfortable running small experiments and analysing simple metrics (engagement, response time, community growth, referral / UTM traffic). Project management under pressure : able to manage timelines, priorities and deliverables to meet tight deadlines. Excellent written communication in English and Malay; other local languages a plus. Patient, detail‑oriented, customer‑facing temperament; able to work full‑time onsite and collaborate across Ops / CS / Creative.
Junior Merchant Community Manager - ShopeeFood
Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Overview
Hands‑on junior role to establish and grow ShopeeFood’s merchant community presence starting with Facebook, then expanding to RedNote, TikTok, and Instagram.
Key Responsibilities
- Launch & configure channels : create Facebook page / groups, set profiles, branding, permissions; prepare templates for other platforms.
- Content repurposing & publishing : adapt existing assets (captions, aspect ratios, thumbnails, short clips) and schedule via content calendar.
- Daily community management : monitor / respond to comments and messages, enforce brand voice, moderate conversations, de‑escalate conflicts.
- Escalation & handoff : upscale operational / safety issues to manager / Ops / CS and follow escalation protocols.
- Growth experiments : design / run small tests to drive engagement, sign‑ups / installs and campaign participation.
- Process & playbooks : create moderation guidelines, posting cadences, content pillars, FAQs, escalation flows and SOPs for handoffs.
- Project execution : plan and manage launches with clear timelines, priorities and delivery under tight deadlines.
- Reporting & insights : track core metrics, produce weekly / monthly summaries and actionable recommendations; surface merchant feedback.
Requirements
Seniority level
Mid‑Senior level
Employment type
Full‑time
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Community Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan berkaitan
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties a...Tunjukkan lagi![Outlet Manager (Spa and Wellness Centre) in Mont Kiara [GG]](https://cdn-logos.talent.com/v1/logo/image?feedcode=job-majestic-my&company_name=Polymorph%20Recruitment)
Technical Product Manager
Advice Corporation • Klang City, Selangor, Malaysia
InfluenConnect™ ( is a pioneering SaaS platform launched by Comms8 in 2023 to liberate the influencer economy.The platform connects brands with over 105,000 influencers worldwide, providing transpa...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
PRADA Store Manager, KLCC
PRADA • Kuala Lumpur, Kuala Lumpur, Malaysia
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.The Group, a world leader in the luxury sector, operates in more than 45 countries w...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Manager - E-Commerce (Marketplace)
GMG • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
Kemas kini terakhir: 30+ hari yang lalu
Outlet Manager (Spa and Wellness Centre) in Mont Kiara [GG]
Polymorph Recruitment • Mont Kiara, Kuala Lumpur, Malaysia
SPM / Diploma in Hospitality / Tourism / Hotel Mgmt or equivalent.Good leadership & decision-making skills.Prior experience in beauty & wellness industry preferred.
Independent, confident & ab...Tunjukkan lagi
Kemas kini terakhir: 22 hari yang lalu • Dinaikkan pangkat
PRADA Store Manager, KLCC
BoF Careers • Kuala Lumpur, Kuala Lumpur, Malaysia
Location : Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovat...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
PRADA Store Manager, KLCC
PradaGroup • Kuala Lumpur, Kuala Lumpur, Malaysia
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.The Group, a world leader in the luxury sector, operates in more than 45 countries w...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Community Manager
VT Markets • Kuala Lumpur, Kuala Lumpur, Malaysia
VT Markets Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 360 employees ...Tunjukkan lagi
Kemas kini terakhir: 3 hari yang lalu • Dinaikkan pangkat
Creator & Community Manager, BHPC - TikTok Shop - Malaysia
TikTok • Kuala Lumpur, Kuala Lumpur, Malaysia
Creator & Community Manager, BHPC - TikTok Shop - Malaysia.TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Growing and nurturing Tiktok Shop BHPC (Beauty, Healthy and Personal Care...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
TikTok Shop Influencer Manager
STERRY • Seremban, Negeri Sembilan, Malaysia
TikTok Shop Influencer Manager.Growth Marketing Agency—we’re the rocket fuel behind crowdfunding and e-commerce success.Since day one, we’ve helped clients pull in over.
We shatter limits, superchar...Tunjukkan lagi
Kemas kini terakhir: 6 hari yang lalu • Dinaikkan pangkat
Community Growth Manager
Tap Growth ai • Kuala Lumpur, Kuala Lumpur, MY
We're Hiring : Community Growth Manager! 🌟.We’re looking for a Community Marketing Growth Manager to build and grow our.
These communities include business leaders, journalists, subject matter exper...Tunjukkan lagi
Kemas kini terakhir: 5 hari yang lalu
Community Sales Manager
International Workplace Group plc • Kuala Lumpur, Kuala Lumpur, Malaysia
International Workplace Group plc (Regus).At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier.
Join the team in one of our business cen...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Lead Talent Acquisition : Build World-Class Teams (Remote)
Bjak • Kuala Selangor, Kuala Selangor, Malaysia
A financial services platform in Malaysia seeks a Lead, Talent Acquisition to drive recruitment efforts.This role involves managing the full-cycle hiring process and ensuring a positive candidate e...Tunjukkan lagi
Kemas kini terakhir: 4 hari yang lalu • Dinaikkan pangkat
Boutique Manager
Richemont • Kuala Lumpur, Kuala Lumpur, Malaysia
We are seeking a Boutique Manager that will craft a universe to deliver One Of Not Many memorable client experiences, creating fulfilling employee experience, and implementing a strong clienteling ...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Centre Manager
Knight Frank Property Management • Sepang, Selangor, Malaysia
As a Centre Manager, your responsibilities include but are not limited to : .Plan, manage, and supervise day-to-day operations of the industrial / site, including building maintenance, housekeeping, se...Tunjukkan lagi
Kemas kini terakhir: 4 hari yang lalu • Dinaikkan pangkat
Remote Technical Project Manager - Blockchain Security
Placeholder • Seremban, Negeri Sembilan, Malaysia
A leading technology firm is seeking an experienced Technical Project Manager in Shah Alam, Malaysia.You will manage client relationships, ensure project delivery, and work with cutting-edge blockc...Tunjukkan lagi
Kemas kini terakhir: 4 hari yang lalu • Dinaikkan pangkat
FGE, Business Development Director (min 12 months contract) - Malaysia
Frost & Sullivan • Kuala Selangor, Kuala Selangor, Malaysia
FGE, Business Development Director (min 12 months contract) - Malaysia.We are seeking individuals with strong C‑suite connections and deep local market expertise who are passionate about creating b...Tunjukkan lagi
Kemas kini terakhir: 1 hari yang lalu • Dinaikkan pangkat
Remote Digital Marketing Executive : E‑Commerce & Ads Expert
VDart Malaysia • Kuala Selangor, Kuala Selangor, Malaysia
A leading digital marketing company in Malaysia is seeking a qualified candidate for a role focused on e-commerce and digital marketing.
The ideal candidate will have a Diploma or Degree in a releva...Tunjukkan lagi
Kemas kini terakhir: 4 hari yang lalu • Dinaikkan pangkat
Brand Manager
Second Talent • Kuala Lumpur, Malaysia
Brand Manager Malaysia (eCommerce & Digital).Beauty / FMCG / Consumer Healthcare / eCommerce.Are you a strategic thinker with a passion for eCommerce and brand building? Were looking for a results-...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat