Tawaran kerja ini tidak tersedia di negara anda.

Senior / Executive, Customer Service (Insurance / TPA) - (Mandarin Speaker)

Doctor AnywherePetaling Jaya, Selangor, Malaysia

13 jam yang lalu

Penerangan pekerjaan

Overview

Doctor Anywhere’s Operations team drives the success of our TPA business, handling end‑to‑end claims, Letter of Guarantee issuance, customer service, business processing and panel network management. We support both virtual and in‑person clinical services, ensuring smooth daily operations and swift resolution of any issues.

About the Role

We are looking for a Senior Executive / Executive, Customer Service (Insurance / TPA) – (Mandarin Speaker) to work in our Contact Centre Customer Service team. This role focuses on providing accurate information on group medical insurance policies and products, while delivering a high‑quality customer service experience in a fast‑paced environment.

Key Responsibilities

Primary contact for customers related to group medical insurance policies and products
Handle enquiries via telephone and email, ensuring high standard of quality
Maintain excellent interpersonal relationships with insurance policyholders
Deal with all instructions, queries and service requests promptly, accurately and within company specified timeframes
Well versed with pre‑authorisation and issuance of Letter of Guarantee process

Qualifications & Experience

Diploma / Degree with 2-5 years of Customer Service delivery / Insurance / Medical Assistance / TPA experience (fresh graduates welcome)

Demonstrated track record of providing excellent service to people at all levels in a multicultural, collaborative and team‑oriented environment

Willing to thoroughly learn and understand the Health Insurance policies offered by our clients

Ability to assess Health insurance coverage, ascertain medical necessity, cost estimates and issue Letter of Guarantee for urgent / elective admissions

Ability to proactively seek solutions while maintaining a calm disposition

Fluent in English with strong written and verbal communication skills

Mandarin proficiency required to effectively communicate with and support Mandarin‑speaking customers

Able to work shift hours, including nights, weekends and during public holidays

A can‑do attitude – you take full ownership of things that you do, and you are willing to go out of your comfort zone and take on new challenges

Comfortable with ambiguity and flexible to learn new things – we’re not done growing, and heading into uncharted territories is part of the fun

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech‑enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017, DA’s mission is to make healthcare simple, accessible, and efficient for all. We leverage technology to enable individuals towards preventive, long‑term health via holistic offerings including telehealth, physical clinics, pharmacies, mental wellness, specialist consults, and an online marketplace for supplements, healthy snacks, home‑based health screening and vaccinations.

Employment Details

Seniority level : Entry level

Employment type : Full‑time

Location : 1Powerhouse, Bandar Utama, Petaling Jaya, Malaysia

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Customer Service Mandarin Speaker • Petaling Jaya, Selangor, Malaysia