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Assistant Manager, Catering Operations

Assistant Manager, Catering Operations

Malaysia Airlines BerhadMalaysia, Malaysia
1 hari lalu
Penerangan pekerjaan

Career Opportunities : Assistant Manager, Operations

The Assistant Manager, Catering Operations leads catering activities at operational, tactical, and strategic levels, covering meal supply, warehousing, preparation, logistics, loading, and offloading.

All operations must comply with regulatory bodies, airline policies, standard operating procedures (SOP), and service level agreement (SLA).

Key Accountability

Operational Execution :

  • Lead and strategize overall operations and administration of the department in a cost-effective manner.
  • Formulate, implement, and monitor policies and procedures to develop and improve day-to-day operations, safety, security, and quality of service.
  • Ensure departmental administrative matters are managed according to company policy and procedures.
  • Manage crisis within the catering operational area, ensuring minimal impact and adherence to safety and security policies.

Resource Planning and Management :

  • Plan and provide the team with adequate knowledge, skills, and competencies for their development and career progression.
  • Ensure sufficient resources, including manpower and equipment, are available for day-to-day operation execution.
  • Maintain a positive working environment and staff morale.

    • Stakeholder Management :

  • Establish relationships with internal and external customers, meeting their needs in accordance with SLAs and service standards.
  • Support and represent the Manager in documentation issuance and meetings as needed.
  • Develop and implement new standard operating procedures to enhance staff productivity and reinforce safety and customer service standards.

    • Qualification & Working Experience

  • Degree or Diploma in a related field with 4-5 years of working experience in Aviation / Airline Catering, or SPM with 7-8 years of experience.

    • Areas of Experience

  • Aviation / Airline Catering or Industrial Catering
  • Crisis Management

    • Personality Traits

  • Average command of English and Bahasa Malaysia
  • Good communication and time management skills
  • Strong leadership and interpersonal skills
  • Highly analytical and critical in Operations requirements

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    Operation Assistant • Malaysia, Malaysia