Tawaran kerja ini tidak tersedia di negara anda.

Customer Service Associate [Mandarin Support, WFH Arrangement]

TDCXKuala Lumpur, Kuala Lumpur, Malaysia

30+ hari lalu

Penerangan pekerjaan

TDCX Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

Attractive remuneration, perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Recognition programs and engaging activities
Strong learning and development plans
Easy access to public transport
Flexible working arrangements
Expert coaching and mentoring
Global company with numerous industry awards

Provide exceptional support to customers using cryptocurrency products and services, ensuring smooth transactions and issue resolution in a fast-paced environment.

Customer Support

Respond via live chat to inquiries about crypto transactions, accounts, and product features

Provide accurate information on wallets, trading platforms, and security

Troubleshoot transaction and account access issues

Collaborate with technical teams for complex problems

Education & Guidance

Educate customers on best practices and security

Guide onboarding and platform usage

Feedback & Reporting

Collect and report customer feedback

Compliance Awareness

Ensure compliance with regulations and internal policies

Stay updated on crypto trends and technologies

Work with Compliance, Product Development, and Marketing

Participate in training sessions

Suggest process improvements

Help develop FAQs and training materials

Education : Diploma / Bachelor’s in Business, Communications, or related field (preferred)

Experience : 1.5+ years in customer service, preferably in fintech, crypto, or banking

Knowledge : Strong understanding of cryptocurrencies, blockchain, and digital wallets

Seniority level

Not Applicable

Employment type

Full-time

Job function

Analyst

Industries

Outsourcing and Offshoring Consulting and Financial Services

Referrals increase your chances of interviewing at TDCX by 2x

Get notified about new Customer Service Specialist jobs in Federal Territory of Kuala Lumpur, Malaysia .

Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Work at Home Customer Service Representative (English / Cantonese Bilingual)

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Service BI Specialist (Chinese Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Customer Service Associate • Kuala Lumpur, Kuala Lumpur, Malaysia