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Customer Service Associate [Mandarin Support, WFH Arrangement]

TDCXKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

TDCX Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

Attractive remuneration, perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Recognition programs and engaging activities
Strong learning and development plans
Easy access to public transport
Flexible working arrangements
Expert coaching and mentoring
Global company with numerous industry awards

Provide exceptional support to customers using cryptocurrency products and services, ensuring smooth transactions and issue resolution in a fast-paced environment.

Customer Support

Respond via live chat to inquiries about crypto transactions, accounts, and product features

Provide accurate information on wallets, trading platforms, and security

Troubleshoot transaction and account access issues

Collaborate with technical teams for complex problems

Education & Guidance

Educate customers on best practices and security

Guide onboarding and platform usage

Feedback & Reporting

Collect and report customer feedback

Compliance Awareness

Ensure compliance with regulations and internal policies

Stay updated on crypto trends and technologies

Work with Compliance, Product Development, and Marketing

Participate in training sessions

Suggest process improvements

Help develop FAQs and training materials

Education : Diploma / Bachelor’s in Business, Communications, or related field (preferred)

Experience : 1.5+ years in customer service, preferably in fintech, crypto, or banking

Knowledge : Strong understanding of cryptocurrencies, blockchain, and digital wallets

Seniority level

Not Applicable

Employment type

Full-time

Job function

Analyst

Industries

Outsourcing and Offshoring Consulting and Financial Services

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Customer Service Associate • Kuala Lumpur, Kuala Lumpur, Malaysia

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