Client Operations Officer, Fund Distribution Services

Overview

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Role purpose : The Client Operations Officer is responsible for preparing and processing Fund Distribution Services transactions according to defined procedures, while meeting client service level agreements and team KPIs / KQIs. The role focuses on accuracy and timeliness of data sent to Fund Managers and involves collaboration with other teams within the Shareholder Services department and the broader organization. The Officer will assist the Supervisor to lead the team and serve as the point of contact in the supervisor’s absence to ensure complete shift coverage.

Working hours : 3pm - 12am

Responsibilities

• Generate and dispatch regular (SLA) and ad-hoc reports upon request from internal or external parties.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments.
• Generate distributions, process payments and ensure timely reporting to clients.
• Generate the Regular Savings Plan and process direct debit files.
• Process and check functions dependent on file uploads and extracts to ensure deadlines are met (including daily upload of price files and SWIFT transaction files).
• Address errors and exceptions of dependent file uploads and extracts.
• Provide clear and concise internal communications as necessary (confirm uploads or transfers and notify delays to relevant teams).
• Provide high-quality and professional client service.
• Maintain data integrity and review client workflow queues to ensure items are actioned within SLA.
• Ensure ongoing productivity during staffing fluctuations (holiday periods, sick leave, etc.) by providing back-up relief for absent staff or high-volume periods.
• Complete necessary internal or external training programs in a timely manner.

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What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to grow, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving mutual success.

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