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Business Support, Analyst (1 Year Contract)

Business Support, Analyst (1 Year Contract)

AIA MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
17 jam yang lalu
Penerangan pekerjaan

Business Support, Analyst (1 Year Contract)

Position Objective :

  • Support the CS business through effective management and execution of client CDD and other related regulatory processes.
  • Provide business administration support for the team.

Responsibilities

  • Support in the client onboarding screening – CDD, company registration / SSM forms, Business Owner identification, etc prior and after iPoS submission
  • Call / email to follow up with Agents on pending documents to close the new business submission process
  • Single contact point to educate and guide the Agents on the submission process in iPoS when Agents face challenges
  • Track, monitor and remind Agents on the submission progress
  • Follow up with Middle Office on the status of escalation case
  • Work closely with CMX Team to guide the Agents on deferments
  • Email blast, contact and reminder to targeted Agents for specific activities, CS clinics to improve submission process
  • Checking on the policy or members status in Case360 / G400
  • Support in any physical event / virtual event, if applicable

    • Qualifications and Skills

  • Diploma or certificates in any fields of study.
  • Fresh graduates or with 1-2 year working experience; definitely will be considered.
  • Communication skills – well conversed in English and Bahasa Malaysia.
  • Computer skills, preferably in Excel and systems.
  • Good problem solving, conflict resolution and decision-making skills.
  • Self-motivated, passionate, resourceful, proactive, result driven, and able to work in a stressful and challenging environment.

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    Buat amaran kerja untuk carian ini

    Analyst Contract • Kuala Lumpur, Kuala Lumpur, Malaysia