Production Support Engineer

Overview

About the role

This is a full-time Production Support Engineer position based in Kuala Lumpur. As a Production Support Engineer, you will be responsible for providing technical support and troubleshooting for the organisation& mission-critical systems and applications.

Responsibilities

• Support business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
• Proactively monitor and maintain the performance of MQ, FTP, and SQL systems to ensure high availability and optimal performance
• Quickly identify, diagnose and resolve issues related to MQ, FTP, and SQL applications and infrastructure
• Quality and support to solve technical incidents (Minor and major incident) for infrastructure support and the related providers. All of it in accordance with group processes and procedures.
• Monitor, analyze and reports root cause of system / production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams.
• Monitor and test functionally the applications perimeter used in the business area.
• Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process)
• Be aware and participate to change management / release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.
• Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.
• Enrich procedures & documentation about production issues and resolved case. Keep processes
• Collaborate with cross-functional teams to implement system enhancements and solve complex problems
• Participate in on-call rotations and provide after-hours support as needed

Qualifications

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