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Technical Support Engineer
TeltonikaKuala Lumpur, Kuala Lumpur, Malaysia10 jam yang lalu
Penerangan pekerjaanGuide employees and customers on how to use Teltonika Telematics devices and solutions (consult, provide training); Solve technical issues and ensure prevention; Prepare technical documentation and technical tasks; Participate in direct communication with clients to answer technical questions through conference calls and visits; Perform quality assurance tasks before providing the solution to a customer; Assist with R&D, Production, QA, Supply management; Prepare and conduct training for internal and external customers according to the relevant product; Test and ensure the operation of the solutions in Indonesia region. Bachelor’s degree in Telecommunication, Electronics, Computer, or Electrical Engineering (other related fields considered); Basic knowledge of networks technologies : GPRS, GNSS, Bluetooth technology fundamentals and secure Cloud-based systems (AWS, Azure); Basic knowledge of serial bus technologies : 1-Wire, RS-232 / RS-485, Modbus, CAN-BUS, Tachograph) ; Fluent English both written and spoken skills written and spoken ; Have ability to speak in Mandarin will be a huge advantage ; Constructive mindset and ability to analyze and solve complex technical problems (including log parsing); Experience in collaboration with cross-functional teams to gather requirements and ensure accurate documentation of processes and procedures. Proficiency in using software applications : Microsoft Office 365, Ticketing system, Jira, Zendesk, wiki database; Previous experience in Technical support and / or Telematics solutions (email support, direct / live support) will be considered an advantage Perfect time management skills (speed and quality is important for us); Ability to effectively communicate and collaborate within a team environment, contributing ideas, sharing knowledge, and supporting colleagues.
Teltonika Telematics is constantly growing and looking for a proactive Technical Support Engineer to join our international team in Kuala Lumpur. In this role, you will play a key part in supporting our clients and colleagues by solving technical challenges, providing training, and ensuring the smooth delivery of our telematics solutions.
We are an open-minded, curious, and innovation-driven company that values responsibility, communication, and analytical thinking. If you enjoy problem-solving, working with people, and contributing to advanced telematics projects in a dynamic environment, then this role is for you!
WHY YOU SHOULD JOIN US :
- You will have an opportunity to contribute to the cutting-edge technologies that can change millions of lives
- Professional development – you will have the chance to improve your know-how and seek both vertical and horizontal career opportunities
- Constant learning – knowledge sharing, training courses, conferences, business trips, and more. At Teltonika Telematics, we promote an environment where curiosity is key, and creativity is celebrated
IN THIS ROLE YOU WILL :
WE BELIEVE THAT YOU HAVE :
OUR OFFER :
We appreciate everyone’s efforts and experiences, so we offer an attractive salary that will match your skillset and expertise in the field.
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Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia
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