Software System Support Specialist
Manja TechnologiesJohor Bahru, Johor, Malaysia27 hari lalu
Penerangan pekerjaanWe are looking for individuals that have an excellent command of spoken and written English. Degree in Computer science, information technology, or similar degree preferred Possess 1 – 2 years technical helpdesk experience – experience with Jira ticketing is a plus Have knowledge of software applications, debugging and programming Excellent problem solving and follow up skills to ensure all tickets are closed in a timely manner. Naturally curious : passionate about identification of root causes and solving problems at the root. Excellent Organization and time management skills, analytical skills, attention to detail and accuracy. Intermediate computer and Microsoft Excel skill Ability to learn new systems quickly Ability to translate customer issues into actions for the engineering and product teams, achieving positive customer results. Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business. Willing to work extra hours to support customer queries if required. Executive Full-time Transportation, Logistics, Supply Chain and Storage
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Update our internal system with info about technical issue to get dev team address the issue if identify as tech issue
Requirements and skills
Seniority level
Employment type
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System Support Specialist • Johor Bahru, Johor, Malaysia
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