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Travel Concierge - Trilingual Speaker - Full remote in Malaysia

Travel Concierge - Trilingual Speaker - Full remote in Malaysia

Ten Lifestyle GroupShah Alam, Selangor, Malaysia
26 hari lalu
Penerangan pekerjaan

Overview

Travel Concierge - Trilingual Speaker - Full remote in Malaysia

Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant. We are looking for a dynamic Virtual Travel Consultant specializing in Lifestyle Management to complement our APAC team.

Position : Travel Consultant, responsible for fulfilling leisure travel requests for our global members. Location : Malaysia (remote).

What you’ll do

  • Fulfill leisure travel requests for global members.
  • Handle scheduled, no-frills, and chartered flight-only requests, with a high volume of first and business-class bookings.
  • Provide top-tier service to ensure exceptional member satisfaction and encourage repeat usage of concierge services.

What you’ll bring

  • Outstanding customer service skills and a passion for exceeding expectations.
  • Strong commercial judgment and ability to find the best travel solutions.
  • Proficiency with GDS booking technology, preferably Amadeus, and our job management systems.
  • Fluency in English, Mandarin, and Cantonese (written and spoken).

    • Requirements

  • Proven industry experience in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.
  • Hands-on experience as a Cruise Specialist within a travel agency (preferred).
  • Demonstrated success in flight sales, including complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems.
  • A deep enthusiasm for a wide variety of leisure and city destinations.
  • A track record of creating bespoke luxury holidays for high-net-worth clients.
  • Dedication to delivering exceptional customer satisfaction and the ability to go above and beyond to meet client needs.
  • Ability to act with tact, diplomacy, and problem-solving finesse in all interactions.
  • Attention to detail, ability to multitask, and thrive in a fast-paced environment.
  • Self-motivation, initiative, and drive to excel in the role.
  • Strong verbal and interpersonal communication with a calm and professional demeanor.
  • Adaptability to change and evolving environments; ability to work independently with accountability.

    • Flexibility

    This is a full-time 40-hour-per-week role on a shift basis. Availability required between 07 : 00–22 : 00 local time, Monday to Sunday, including public holidays.

    Home office guidelines

  • Located anywhere in Malaysia.
  • Secure home office at your confirmed address, free from background noise or distractions.
  • Internet service must meet minimum requirements as verified by a speed check.

    • Languages

  • Fluency in English, Mandarin, and Cantonese (written and spoken).

    • Benefits

  • Competitive salary depending on experience, plus performance-based bonus.
  • Remote work arrangement (within Malaysian borders).
  • Annual Internet Allowance : MYR 2,400.
  • Competitive paid time off, including one day per year for volunteering.
  • One-month paid Sabbatical after every five years of service.
  • Lucrative Ten Loyalty Rewards program and other employee discounts on travel and entertainment.
  • Be part of a global, dynamic, and inclusive team.
  • Health & Life Insurance available.

    • About Ten

    Ten Lifestyle Group is a global lifestyle management business with a presence in 20+ offices and 1,300+ employees. We offer access to the best travel, live entertainment, dining, and luxury retail services with technology-enabled platforms and expert support. Ten is a Certified B Corp committed to positive environmental, social, and governance goals.

    Diversity & Compliance

    We value diversity and strive for an inclusive work environment. Hiring decisions are based on merit, competence, performance, and business needs. Ten works with a small list of preferred recruitment agencies only.

    Video : To learn more about Ten, please watch the short video linked by the company.

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Concierge • Shah Alam, Selangor, Malaysia

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