Application Support Specialist

Responsibilities

• Assist in troubleshooting problems relating to BNM, Paynet, and local regulatory reporting applications.
• Coordinate with users, regional office, and Head Office on various regulatory reporting activities or projects.
• Participate in system designs, testing, and documentation of tasks.
• Build and maintain data dictionary system for local regulatory reporting or to meet BNM requirements.
• Work with data owner and carry out data quality maintenance from time to time.
• Understand user requirements and provide technical support in enhancing local regulatory reporting systems.
• Monitor local regulatory reporting systems performance to avoid any unplanned outages.
• Ensure compliance of the internal control standards and local regulatory requirements.
• Support in planning, managing, and testing of Disaster Recovery Plans and Business Continuity Plans of business applications to achieve successful failovers.
• Ensure cases, bug-fixes and minor enhancements are updated in the support system by liaising with the developers to estimate the delivery timeframes and implications.
• Help recommend functional specifications in conjunction with the project team for any changes to the application projects.
• Provide on-call support for the applications on scheduled / unscheduled outages.

Job Requirements

#J-18808-Ljbffr