Customer Success Executive

ORTech : Your Path to Data-Driven Success

Join OR Technologies Sdn Bhd (ORTech), a leading Analytics Engineering company revolutionizing the way organizations leverage data. We're seeking talented individuals to join our team and help us empower clients with actionable insights.

As a data-centric organization, we specialize in :

Data Engineering and Data Lakehouse Implementation

Data Management and Governance

Data Insights and Analytics

AI and Machine Learning

Our expertise extends to cutting-edge platforms like Alteryx, Tableau, Dremio, Cloudian, Snowflake, AWS, and Azure.

If you're passionate about data, innovation, and driving business outcomes, we invite you to explore our career opportunities.

Location : Menara Uncang Emas, Kuala Lumpur

Responsibilities

Serve as the primary point of contact for assigned customers to ensure satisfaction with ORTECH’s analytics, AI, and data engineering solutions.

Monitor customer software license expiry dates through partner / vendor portals or internal tracking systems and manage the renewal process.

Coordinate with Finance / Admin to issue invoices, process renewals, and follow up on payments to ensure timely settlement by customers.

Maintain accurate customer records, renewal tracking logs, and communication history.

Build strong, long-term relationships with customers to encourage ongoing adoption and retention of ORTECH’s solutions.

Conduct regular account reviews with customers to understand evolving needs and identify opportunities for upselling or cross-selling.

Track customer usage and adoption metrics, flagging risks of low engagement to relevant teams for proactive action.

Coordinate with Solution Engineers and Trainers to schedule customer onboarding, training sessions, and enablement workshops.

Document customer feedback and work with internal teams to improve products, services, and customer experience.

Support proposal follow-ups, contract renewals, and tender-related customer documentation when required.

Maintain familiarity with ORTECH’s portfolio (Alteryx, Tableau, Dremio, Cloudian, AI / LLM inference, graph analytics) to assist customers in achieving maximum value from their investments.

Requirements

Degree / Diploma in Business Administration, IT, Data Analytics, or a related field with a CGPA of 3.0+

Fresh graduates with strong communication and organizational skills are encouraged to apply

Excellent interpersonal and relationship-building skills

Strong organizational skills and attention to detail

Ability to communicate technical value propositions in business-friendly terms

Comfortable using web portals, spreadsheets, and CRM systems for tracking and reporting

Additional Points

Experience with analytics platforms is an advantage

Knowledge of CRM tools (e.g., HubSpot, Salesforce, Zoho) is beneficial

Familiarity with government or enterprise project environments is a plus

What We Offer :

Competitive salary and benefits package

One-year contract position with potential for permanent placement

Opportunity to work closely with customers on analytics and AI adoption initiatives

A collaborative and supportive work environment

Career Growth Path

At ORTECH, we offer clear career progression :

Senior Customer Success Executive – managing high-value accounts and overseeing renewals.

Customer Success Manager – leading customer success operations.

Head of Customer Experience – shaping retention and engagement strategies company-wide.

Employment Type :

One-year contract position with the potential for permanent placement.

Are you ready to take your data analytics skills to the next level? Apply today!

#J-18808-Ljbffr