Customer Service Representative

Responsibilities

• Liaising with the customer on the confirmed purchase order.
• Generating standard orders by using an EPICOR system upon receiving a purchase order from a customer.
• Review current finished good balance quantity and make delivery date arrangements with warehouse if stock is available.
• Notify the Planner of the customer order to obtain target or planning date delivery if there is no balance stock or new production output required.
• Follow up with the planner on the committed delivery date.
• Notify the customer of the delivery status.
• Liaising with the warehouse for the delivery arrangement.
• Handle customers' complaints for any related issue once the delivery date.
• Notify the respective department / section upon receiving customer complaint if any.
• Prepare a report on a weekly and monthly basis which includes consignment billing, report billing, FG report, inventory report forecaster report, and maintaining Interco pricing.
• Attend meetings internal or external.
• Any other tasks as and when assigned by the Management.
• Follow the Company’s environmental policy and procedures and comply with any environmental-related legal or regulatory requirement.

Required language(s) : English, Bahasa and Mandarin.

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Machinery & Automation 101-1,000 employees

WONG ENGINEERING is an ISO 9001 & 14001 certified Public Listed Company located at the Kulim Hi-Tech Park. We are a reputable and leading producer of high precision CNC turning products and metal stamping components. Through inhouse research & development, we are also an original manufacturer of ozonizer products. As part of our business expansion program, we are currently looking for highly capable and dynamic professionals to join our team.

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