Customer Technical Onboarding Engineer(Post Sales)

Overview

Customer Technical Onboarding Engineer (Post Sales) at Veeam Software, Kuala Lumpur, Malaysia. The role engages directly with customers during onboarding to ensure fast time to value, successful adoption of Veeam products, and alignment with customer business objectives.

Responsibilities

• Work with the customer through the onboarding phase, establishing a positive working relationship and assisting with product guidance, adoption and time to value
• Serve as a knowledgeable and trusted advisor for Veeam products, resources, and training options to drive use case execution
• Assist with both technical and non-technical topics related to the customer onboarding
• Advocate internally to resolve challenges that negatively impact Time to Value and / or the customer experience
• Collaborate with Customer Success, Sales, Professional Services and cross-functional teams to drive continuous improvement and a superior customer experience
• Ensure a smooth transition of onboarded customers to the next phase of their Veeam journey
• Ensure all Veeam team activities that touch the customer align with the customer’s business objectives and use cases
• Contribute to a positive team environment of collaboration, customer empathy, and inclusion
• Travel up to 20%

Qualifications

Employment details

Veeam Software is an equal opportunity employer and does not discriminate on any basis protected by law. All your information will be kept confidential. By applying, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

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