Retail Operations (Sales and Manpower)MR DIY International • Seri Kembangan, Selangor, Malaysia
Retail Operations (Sales and Manpower)
MR DIY International • Seri Kembangan, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaanCoordinate with HR and Operations to maintain up-to-date reporting structures. Over-Hiring Control : Implement corrective actions and coordinate with Area Managers and HR for follow-up. Headcount Optimization : Recommend headcount changes based on store size, sales, and operational demands. Sales & Manpower Analysis : Study staff turnover patterns and identify root causes for improvement. Sales Drop Investigations : Coordinate with relevant departments to identify and resolve underlying issues. Target & Scheduling Optimization : SOP Development : Bachelor's Degree in Business Administration, Retail Management, Statistics, or a related field. Experience : Minimum 3 to 5 years of experience in retail operations, workforce planning, or sales performance analysis. Strong analytical mindset with proficiency in Excel and data tools (e.g., Power BI, Tableau). Good understanding of retail store operations and manpower planning principles. Excellent communication, presentation, and coordination skills. Able to manage multiple priorities and work cross-functionally with Operations, HR, and Finance. High attention to detail and a proactive approach to problem-solving. Experience in a multi-store or chain retail environment. Familiarity with retail KPIs and manpower cost metrics. Strong leadership and management skills.
At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.
With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.
Key Responsibilities
- Store PIC Updates :
Ensure all store PIC (Person-in-Charge) records are accurate and regularly updated.
Monitor and flag over-hiring instances across stores.
Review manpower allocations store-by-store to ensure alignment with business needs.
Analyse store sales performance, salary ratios, and staff turnover trends.
Conduct audits and deep-dives on stores experiencing significant sales declines.
Develop and refine store targets, optimize staff schedules, and adjust business hours as needed.
Enhance hiring and customer service SOPs for efficiency and consistency.
Requirements
Preferred Attributes
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