Tawaran kerja ini tidak tersedia di negara anda.

Regional Aftersales Manager

Proton New Energy Technology Sdn BhdSubang Jaya, Selangor, Malaysia

1 hari lalu

Penerangan pekerjaan

Talent Acquisition (Automotive | Electric Vehicles)

Job Responsibilities :

Establish service-related targets, policies, and procedures to ensure new dealer can runs operation smoothly before dealer outlet opening dateline by benchmarking competitor and making improvement from the current market condition.
Ensure that Service Facility and workshop standards are implemented and well maintained according to the guideline given by conducting audit and or monthly visit to the workshop on regular basis (visit frequency according to the dealer condition)
Support dealer improvement in all areas by conducting analysis, review, and coaching session of the dealer’s key performance indicators on a regular basis (daily / weekly / monthly as appropriate).
Ensure exceptional dealer / customer experiences by addressing and resolving dealer / customer concerns promptly and professionally.
Develop and execute preventive maintenance programs for the EV fleet to minimize breakdowns and enhance vehicle reliability.
Collaborate with engineering teams to provide insights for continuous product improvement based on service data.
Conduct regular training sessions to keep the team updated on the latest EV technologies and service procedures.
Report performance results to the Management to ensure the target is on track on monthly basis by submitting Monthly Performance Report.
Monitor warranty, goodwill cases, quality control inspections, buy-back reports, and complaints to ensure the resolution of the cases are in manageable condition by review and discuss on regular basis accordingly.

Job Requirements :

Bachelor’s degree in Automotive Technology, Mechanical Engineering, or a related field.

At least 5 years’ experience in after-sales service management.

Strong background in automotive after-sales service. Focus on electric vehicles is preferable.

Strong leadership and team management skills.

In-depth knowledge of electric vehicle systems, diagnostics, and repair procedures.

Excellent communication and customer service skills.

Ability to analyse data and implement strategies for continuous improvement.

Agile, fast, able to travel and can work under pressure.

Able to work in a start-up environment.

Please be informed that only shortlisted candidates will be notified.

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Regional Manager • Subang Jaya, Selangor, Malaysia