Overview
The Worlds Largest Sports Retailer is recruiting passionate sports people — At Our New Decathlon Store in Batu Kawan!
Would you like to build a smashing career in Retail around Sports? Game changers and sports enthusiasts, our doors are wide open for you! Klippa Shopping Centre - Decathlon Batu Kawan
The hub of the growing Batu Kawan township
A retail-anchored meeting destination
Responsibilities
- To Customers : Welcome customers in a professional manner.
- Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout, etc.).
- Educate customers on omni-channel brand offerings for the complete range of interested products.
- Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
- Develop the network of customers both in store and online, to know them better and establish a personal relationship.
- Pass on sports passion and help customers discover new sports.
- Improve and develop customer information by encouraging the subscription / registration of loyalty cards.
- Participate in sports-related community events within the neighbourhood of the store.
- Know the ambition of the department and take action with the team to achieve it.
- Promote innovation and sports experience in store.
- Boost Decathlon Malaysia best sales by using resources and commercial tools.
- Put together the layout in store in accordance with implantation principles and guidelines.
- Produce high-quality implantation based on the Satisfied Customer Family (FCS).
- Maintain the layout with good facing to make customers satisfied.
- Ensure stock is accurate and available by using the automatic replenishment system.
- Bring awareness about Decathlon Connect to all stakeholders.
- For Safety of People and Goods : Enforce basic safety and security standards in the departments; know and enforce preventive and operating guidelines regarding fire safety and evacuation procedures; apply and enforce all security procedures (regarding people, goods and cash) and actively combat shrinkage; observe product safety policy (standardized adjustments and traceability of sensitive products, use-by dates, etc.).
- Development and Complementary Skills : Know and manage personal development and training plans; participate in training, develop training skills, and become a trainer; improve teammates' skills with the leader.
Profile
What We Are Looking For
Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.Minimum qualifications : Bachelor’s Degree / Diploma is required.Fresh Graduates to more experienced candidates are encouraged to apply.Customer-centric with a strong sense of service.Willingness to help others, both teammates and customers / users.Responsible, self-motivated and adaptable in a fast-paced and agile environment.Human-first mindset with high level of interpersonal skills.Able to work as part of the team during peak times (weekends and holidays).Digitally savvy.#J-18808-Ljbffr