CCM Credit and Collection Team Lead

Overview

The role is responsible for overseeing the execution of credit and collection processes across a group of companies, ensuring strict compliance with group policies and procedures. The position manages and supports credit controllers, providing structured training and on-the-job coaching to drive capability development and service excellence. The job holder plays a key role in ensuring service timelines and quality standards are achieved in the delivery of CCM (Cash & Credit Management) Credit and Collection services, while also assisting the CCM Manager in all operational matters.

Job Responsibilities

• Supervise Credit and Collection team through ongoing mentoring and training.
• Assist in ensuring teams deliverables accuracy, reliability and timely accounting
• Maintain documentation on Credit and Collection procedures.
• Ensuring best practices are shared and implemented, creating efficiencies and standard process within the team.
• Ensuring team meets SLA and stabilization of team / process transition / migration
• High involvement in process harmonisation and improvements initiatives
• Create a positive work environment that fosters team performance

Qualification

Application Questions

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