Resident Engineer – IT

Experience : 5+ Years

Permanent

Developer

Malaysia

Scope of Work for Resident Engineer for Digile’s customer – CLIENT Pan Borneo Data Center

Assumptions :

• CLIENT to provide list of devices to be monitored, the model number, serial number the maintenance support status of the devices, their support end date, Advance Hardware Recovery coverage and the management ip addresses of the devices to be monitored. Monitored devices are limited to servers, storages, network devices and security appliances.
• CLIENT to ensure network connectivity access to all monitored devices from the monitoring system.
• Support on devices will be based on the SLAs of each device’s maintenance support contract.
• Devices without an active support contract will be handled on a best effort basis.
• Devices with AHR contract is assumed to have on-site services from principal to carry out the replacement.

A. Hardware & Software Equipment Monitoring

B. Assist Hardware Equipment Troubleshooting

D. Assist Advance Hardware Replacement (AHR) / Return Merchandise Authorization (RMA)

E. Maintain software patch levels for the CLIENT Pan Borneo project equipment

F. Maintain &Manage Backup Server

Digile is a future-forward technology partner, weaving AI into the fabric of enterprise systems. We design and deliver intelligent, scalable, and secure platforms that turn complexity into clarity, amplify decision‑making, and accelerate digital growth. We don’t just adapt to the future – we engineer it.

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