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Digital Marketing Advisory Analyst- Korean Speaker

Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia

11 jam yang lalu

Penerangan pekerjaan

Overview

Digital Marketing Advisory Analyst - Korean Speaker

Responsibilities

Own end-to-end resolution of AdMob tickets per shift.
Troubleshoot common questions : SDK “no-fill”, payment holds, policy-center warnings, basic mediation setup.
Gather logs / screenshots, replicate issues on test devices and document root cause & fix.
Educate developers on best-practice ad placements and simple revenue levers.
Meet / exceed targets for CSAT, First-Time-Resolution, AHT and quality.
Capture knowledge-base gaps and suggest article updates.

Job Qualifications

Bachelor’s Degree in Marketing, Digital Marketing, Business Management, IT or related field.

1-3 yrs in Customer Service / Technical Support (chat & email). Fresh graduates are encourage to apply.

Excellent communication skills and demonstrated proficiency with written, spoken in languages required - English and Korean speaking.

Basic understanding of digital-marketing metrics (CPM, CTR, eCPM).

Foundational HTML / CSS / JavaScript awareness.

Familiarity with in-app ad platforms such as Google AdMob, AppLovin MAX, ironSource LevelPlay, Unity Ads, MoPub / FAN, Chartboost will be an added advantage.

Working knowledge of productivity tools like Google Workspace (Docs, Sheets, Slides, Email platforms).

Strong customer empathy and chat / email etiquette.

Clear, concise writing adaptable to developer audience.

Critical thinker who can follow troubleshooting flows and know when to dig deeper.

Fast learner, able to absorb product & policy changes quickly.

Comfortable in a rapidly changing environment and multicultural setting.

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Digital Marketing • Kuala Lumpur, Kuala Lumpur, Malaysia