Customer Service Representative

Salary : RM4,500 + KPI Bonus up to RM300 + Night Shift Allowance RM300

薪资 : RM4,500 + KPI 奖金最高 RM300 + 夜班津贴 RM300

Benefits : Annual leave & Medical leave entitlement, Night shift allowance, Performance bonus

福利 : 带薪年假与病假、夜班津贴、绩效奖金

Perks :

Paid training provided — no prior experience required

提供带薪培训 —— 无需相关经验

Daily opportunity to use both Mandarin and English, enhancing language proficiency

每日运用中英文工作,不断提升语言能力

Work in an international environment with colleagues from around the world

在多元化的国际环境中与来自全球的同事共事

Career growth opportunities within a global travel industry project

在全球旅游行业项目中积累经验并获得职业发展机会

Job Responsibilities :

Handle inbound inquiries via calls, emails, and live chat

通过电话、邮件和在线聊天处理客户咨询

Provide accurate information and effective solutions to travel-related issues

为客户提供准确的信息与高效的旅游相关问题解决方案

Maintain and update customer records with accuracy and attention to detail

维护并更新客户资料,确保信息完整与准确

Manage customer cases promptly and professionally

及时且专业地处理客户案例

Join us — we're looking for someone just like you

Minimum qualification : SPM or equivalent

学历要求 : 至少 SPM或同等学历

Proficiency in Mandarin (Simplified) and English — both spoken and written

流利的简体中文与英文(口语及书写)

Willingness to work on a 24 / 7 rotational shift (monthly rotation)

能接受 24 / 7 轮班制(每月轮换)

Job Summary

Join our dynamic Travel Project Customer Service Team in Cyberjaya

You will be supporting customers from the China market via inbound calls, emails, and live chat, ensuring they receive timely, accurate, and professional assistance. We offer a competitive salary package with allowances and bonuses, international career exposure in the travel industry, structured training, and long-term career development opportunities.

加入我们位于 Cyberjaya 的旅游项目客户服务团队

您将通过电话、邮件和在线聊天为中国市场客户提供支持,确保他们获得及时、准确且专业的服务。我们提供具有竞争力的薪酬方案(包含津贴与奖金)、旅游行业的国际化发展平台、完善的培训体系及良好的职业发展机会。