Customer Service Representative

Job Summary

As a Customer Experience Executive, you will be the front line of our customer experience, ensuring every interaction is warm, efficient, and memorable.

Key Responsibilities

• Provide Customer Support

Handle a high volume of daily enquiries through various channels (email, phone, live chat, WhatsApp, social media) with professionalism, empathy, and accuracy.

Guide customers in selecting suitable products and placing orders while ensuring a smooth and enjoyable shopping experience across all sales platforms.

Address customer concerns promptly and effectively, coordinate with internal teams (e.g., production, operations), and follow through to ensure resolution and satisfaction.

Maintain store cleanliness and presentation, manage transactions, handle returns and exchanges, create simple flower arrangements, and monitor and maintain appropriate inventory levels to meet customer demand.

Support process improvements and customer service initiatives, helping the team achieve both short- and long-term business goals and sales targets.

Carry out any additional duties or tasks assigned by your superior as required to support the team and business operations.

Requirements