Overview
The project involves reviewing content (videos / images / text) for one of the Largest Technology giants. As part of the contractual obligations, client expects the team to follow certain policy guidelines, meet stringent TAT, productivity, and a minimum monthly average quality as per the target.
Responsibilities
- Ensure on meeting daily KPIs
- Accountable for the success and quality of the process
- Ensures that the process is followed correctly in Service Operations
- Help improve the defined processes as we create more automation and gather information
- Ability to learn to work with customer internal tools
- Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
- Flexible to work in assigned shift timings as per process requirements
Requirements
Excellent written, reading & spoken communications skills in required language and understanding of local cultureUnderstanding of the social space (trends, influencers, engagement, things to be cautious of etc.)Good communications skills (English)Excellent analytical and research skillsQuick learning and understanding of complex processesExperience with social networking (or similar programs) Internet SavvyWilling to work in 24x7 environmentAbility to manage critical situations with minimum supervisionGood interpersonal and communication skillsAbility to perform in adverse situationsShould be comfortable working with explicit & extremely sensitive contentSeniority level
Entry levelEmployment type
ContractJob function
Information TechnologyIndustries
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