Assistant Head / Head of Management Information System (MIS)

Assistant Head / Head of Management Information System (MIS)

A people-whisperer with a knack for numbers. To lead and manage all aspects of the company’s Management Information Systems to ensure accurate, secure, and timely information flow that supports decision-making, operational efficiency, and business growth across all F&B outlets and corporate functions.

Key Responsibilities

• Develop and implement the MIS / IT strategy aligned with business goals and F&B operations.
• Lead the MIS team in planning, maintaining, and enhancing information systems across the company.
• Serve as key advisor to senior management on technology trends, system improvements, and digital transformation initiatives.
• System Administration & Development
• Oversee design, selection, and deployment of software systems for POS, ERP, inventory, HR, finance, and analytics.
• Ensure system integration across outlets, kitchens, warehouses, and HQ for seamless reporting.
• Manage vendors, contracts, and service-level agreements for hardware, software, and support services.
• Data Management & Analytics
• Establish robust data governance, ensuring accuracy, accessibility, and security of operational and financial data.
• Provide actionable insights and dashboards for management decision-making (sales trends, inventory levels, customer behavior).
• Implement data backup, disaster recovery, and cybersecurity measures.
• Support & Training
• Ensure reliable technical support to outlets, central kitchen, and HQ staff.
• Develop user manuals, SOPs, and conduct training to improve system adoption and efficiency.
• Champion continuous improvement in system use and reporting accuracy.
• Compliance & Risk Management
• Ensure compliance with Malaysian IT regulations, PDPA (Personal Data Protection Act), and industry standards.
• Conduct regular IT audits and risk assessments to safeguard company assets and customer data.

Job Requirements

Education

Experience

Seniority level

Employment type

Job function

Industries

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