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Technical Support Specialist (Helpdesk - Japanese )

AirswiftKuala Lumpur, Kuala Lumpur, Malaysia

8 jam yang lalu

Penerangan pekerjaan

Role and Responsibilities :

Provide phone / email consultation to independently debug product problems reported by customer.
Provide support on a worldwide basis. (Customers from Japan)
Provide technical support to customers for technologies, products, and / or solutions.
Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need.
Simulate technical problems in lab environment.
Share knowledge with others in writing technical documents and enlarge the knowledge database.
Work closely with colleagues to achieve common goals.
Strive for technical perfection and expertise.
Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Qualifications :

Proficiency in Japanese (written and spoken) as will be supporting clients from the respective country. Proficiency in English is also required.

Education : Degree / Diploma in any field – preferably in technology, Engineering Technology, Computer Engineering.

Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical.

Minimum 4 years of technical experience in IP Networking, experience with Cisco Routing products such as ASR 9K, ASR9xx, or NCS.

Experience and knowledge of Industry standard Routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, Basics of Multicast.

Fluency in English. Excellent written and verbal skills is required to be successful in this role.

Team player. Ability to work in collaborative way to achieve end results.

Previous experience in Support Role will be added advantage.

Good to have networking knowledge (CCNA, CCNP).

Location : Kuala Lumpur, Malaysia

Recruiter-in-charge :

Name : Rodney Chong

Email : #J-18808-Ljbffr

Technical Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia