Store Manager l Retail l Marks & Spencer One UtamaAl-Futtaim • Petaling Jaya, Selangor, Malaysia
Store Manager l Retail l Marks & Spencer One Utama
Al-Futtaim • Petaling Jaya, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaanLeading team of store / sales manager(s) / senior supervisor(s) / supervisor(s) in maximizing sales and commercial opportunities. Maximize the sales return per square foot Increase average basket and overall transactions of the responsible business unit Efficiency of the full preparation / implementation of sales promotion activities Seasonal change is accordance to the seasonal guide provided and merchandise display present the season highlight and the standard of display is high to promote better shopping experience and increase sales Analysis sales figure and seek ways to increase sales via looking into areas of strengths and weaknesses guided by commercial numbers and on floor observation Use stock management systems to ensure the optimum stock availability and provide solution to ensure logistic movements of stocks including consolidation is being carried out in the most efficient manner i.e. WH to store, fitting room stock turnaround time and receiving stocks turnaround time are optimum Full implement best practices following the commercial management toolkit as guide to better manage the commercial aspect of the store business Lead and motive the team to achieve daily target set Build a service culture that drive team towards achieving excellent customer service via mentoring, coaching, look into training requirement, motivation, incorporate customer service into daily briefing and role play and leading by example Achieve company and store customer satisfaction score and Net Promoter score target or above Liaise with the Merchandising Team to ensure the best mix of available merchandise is displayed in each store Liaise with the VM team to ensure high standards of merchandise presentation at all times Plan and implement changes to merchandise layouts in order to maximise returns per square foot Ensure each Sales Manager has updated the sales floor plans for the regular and sales period Periodically update the sales floor plan and ensure floor proportionality match sales efficiency and suggest areas for improvements Implement “Basic Stock System” and ensure backroom is clean and tidy so that team could easily locate stocks for replenishment purposes Ensure orders of merchandise within the agreed merchandise catalogue direct from the store to local suppliers are controlled effectively Probe department strengths and weaknesses and make recommendations for changes Ensure brand names of each sub brand unit and merchandise themes are effectively highlighted in all departments Ensure aged and damaged merchandise are cleared according to Company’s policies. All Seasonal Clearance preparation work and clearance guide are fully complied with including price change on the floor via price tagging are according to the clearance lists provided by the Merchandise team Ensure maximum efficiency by planning and implementing of staffing resources Work closely with the supporting team to ensure that merchandise is efficiently ordered, delivered and returned from / to the Warehouse and store or store to outlets, correct BTF is built on each line Adhere to legal and company regulations and ensure company assets are safeguarded through maximum effectiveness of health and safety policy, security procedures and premises management Liaise regularly on all relevant operational matters with immediate reporting superior Make sure all the operations jobs are compliance at the designated store Ensure all administrative documentation and procedures relating to financial and stock control are fully implemented Manage stock take preparation / activities and initiate the appropriate follow up / investigation on stock loss Ensure staffing resources are productive & cost efficient Set and control budgets for designated areas Work hand in hand with HR team to ensure all areas covering human resources are being managed and carried out efficiently Enhance effective teamwork through open communication and the involvement of all members of the Store Management Team Establish current and future training needs for store personnel and implement relevant training programs Communicate effectively and to foster good relationship with appropriate Centre Management Contribute to the decision making of the business in general Store P&L CSAT report People Management Yearly employee survey Minimum of 4-6 years of relevant experience in retail operations in a managerial position with successful track record, in fashion retail industry Strong people management, excellent interpersonal skills and service oriented Motivated and can work towards set targets and KPI's Excellent communication and interpersonal skills Applicants must be willing to work according to retail operation hours and on public holidays
Job Purpose
- To be responsible and accountable for the commercial, operations and management of designated store(s) focusing on the below
- Lead, motivate and mentor his team in achieving high level of performance and productivity
- Maximizing sales opportunity, minimise loss of sales opportunity. Achieve the sales target given
- Control stock losses to the minimum level
- Ensure full compliance of company's SOP, policies and procedures, profit protection measures, rules and regulations
- Maintain highest standard of service following the service modal specified by UK principal
- Efficient control of stocks, following up deliveries, shortages and inter store transfer
- Build a strong sales and service business culture within the team members / work place
- Be the auditor of designated store to ensure all processes are carried out following the SOP and guideline given
- Be an effective member of the Store Management Team in contributing towards the success of the store via business strategic planning, effective operational management, achieving the sales target and store direct profit while monitoring and control store overhead expenses within the budget set
Job Responsibilities
To lead and focus on maximizing sales and commercial opportunities in the following areas :
Customer Service
Operations
Cost Control
Human Resources
Others
Performance Indicators
WHAT EQUIPS YOU FOR THE ROLE
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Product Management, Management, and Sales
Industries
Retail
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Retail Store Manager • Petaling Jaya, Selangor, Malaysia
Pekerjaan berkaitan
Store Manager (Sunway Pyramid)
Love, Bonito • Subang Jaya, Selangor, Malaysia
We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region.Founded in 2010, we have grown to 250 people strong, proudly headquartered in Sing...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Store Manager (F88 & One Utama)
Sephora • Kuala Lumpur, Kuala Lumpur, Malaysia
Sephora Malaysia is looking to recruit a.Meet or exceed store sales and profit targets.Manage all resources within the store to provide customers with a leading shopping experience.Drive the proper...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Store Manager
Elite Associates • Kuala Lumpur, Kuala Lumpur, Malaysia
Luxury Retail Recruitment Consultant- Asia Pacific Region.Join a fast growing international luxury fashion brand in Kuala Lumpur and lead their store opening project in the most iconic location Pav...Tunjukkan lagi
Kemas kini terakhir: 15 jam yang lalu • Dinaikkan pangkat • Baharu!
Store Manager | Nike | Klang Valley
GMG • Kuala Lumpur, Kuala Lumpur, Malaysia
Talent Acquisition @ GMG | Retail Sports Hiring |.We’re looking for a dynamic, sales-driven Store Manager to lead our Nike retail team.
You’ll be the heartbeat of the store — driving performance, co...Tunjukkan lagi
Kemas kini terakhir: 29 hari yang lalu • Dinaikkan pangkat
Store Manager
H&M • Puchong, Selangor, Malaysia
As a Store Manager, you’ll oversee the entire customer experience, ensuring high visual and commercial standards that align with global strategies and your store’s local context.Acting in line with...Tunjukkan lagi
Kemas kini terakhir: 15 hari yang lalu • Dinaikkan pangkat
Store Manager
LC Waikiki • Sepang, Selangor, Malaysia
LC Waikiki Retail Company is a leading fashion retail company with a turnover of $3 billion.LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrel...Tunjukkan lagi
Kemas kini terakhir: 11 hari yang lalu • Dinaikkan pangkat
Store Manager
Businesslist • Kuala Lumpur, Kuala Lumpur, Malaysia
Lead, motivate, and develop the store team to achieve sales and operational excellence.Drive key performance metrics including sales targets, conversion rates, and customer satisfaction.Oversee dai...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Store Manager (Pavilion Bukit Jalil, KL)
Clarks group • Kuala Lumpur, Kuala Lumpur, Malaysia
Store Manager (Pavilion Bukit Jalil, KL).Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Posted Tuesday, November 4, 2025 at 4 : 00 PM.
To lead, inspire and develop the Retail Store in deliv...Tunjukkan lagi
Kemas kini terakhir: 8 hari yang lalu • Dinaikkan pangkat
Store Manager (Sunway Pyramid)
LoveBonito Singapore Pte Ltd • Subang Jaya City Council, Selangor, Malaysia
We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region.Founded in 2010, we have grown to 250 people strong, proudly headquartered in Sing...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
MAL | Store Manager | Full Time | Aeon Mall Bukit Tinggi
Lovisa Pty Ltd • Port Klang, Selangor, Malaysia
Make Your Mark in Retail – Become a Lovisa Store Manager.Are you a passionate, fashion-forward leader ready to take charge and drive results? At.
If you thrive in a fast-paced environment and are re...Tunjukkan lagi
Kemas kini terakhir: 22 hari yang lalu • Dinaikkan pangkat
Store Manager (Beauty)
Michael Page • Kuala Lumpur, Kuala Lumpur, Malaysia
Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Lead, coach, and motivate the store team to achieve sales targets and deliver outstanding customer service.Drive key retail KP...Tunjukkan lagi
Kemas kini terakhir: 28 hari yang lalu • Dinaikkan pangkat
Store Manager (Sunway Pyramid)
Love • Subang Jaya City Council, Selangor, Malaysia
We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region.Founded in 2010, we have grown to 250 people strong, proudly headquartered in Sing...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
BALENCIAGA Store Manager (Gardens)
Balenciaga S.A. • Kuala Lumpur, Kuala Lumpur, Malaysia
Cristóbal Balenciaga founded the House in 1917 in his home of Spain.In 1937, he established the brand in Paris, designing its collections there until 1968.
Cristóbal Balenciaga had a reputation as a...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Store Manager - Aveda (Sunway Pyramid / KLCC)
Luxasia Group • SelangorMalaysia, Selangor, Malaysia
LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific.Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the...Tunjukkan lagi
Kemas kini terakhir: 10 hari yang lalu • Dinaikkan pangkat
Store Manager
POP MART • Kuala Lumpur, Kuala Lumpur, Malaysia
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.POP MART, founded in 2010 (SEHK : 9992), is a market-leading entertainment company and a global champion of designer toy culture.Through glo...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Store Manager_KL
Tumi Holdings Inc • Kuala Lumpur, Kuala Lumpur, Malaysia
Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.
Lead by example and have an ability to influenc...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Store Manager (Based in Bukit Jalil)
Talent Recruit • Kuala Lumpur, Kuala Lumpur, Malaysia
About the job Store Manager (Based in Bukit Jalil).We are representing our clienta renowned fitness brand from Taiwan, is excited to launch its first retail store in Malaysia at Pavilion Bukit Jali...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Store Manager (Pavilion Bukit Jalil, KL)
Clarksoutlet • Kuala Lumpur, Kuala Lumpur, Malaysia
Store Manager (Pavilion Bukit Jalil, KL).Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Posted Tuesday 4 November 2025 at 16 : 00.
To lead, inspire and develop the Retail Store in deliverin...Tunjukkan lagi
Kemas kini terakhir: 8 hari yang lalu • Dinaikkan pangkat