Property Management & Customer Care Manager / Assistant Manager

Property Management & Customer Care Manager / Assistant Manager

Job Summary

We are looking for a proactive, service-oriented professional to lead our customer care and property management operations. The ideal candidate is an excellent communicator with a calm, solutions-driven approach to customer issues and a solid understanding of real estate processes, leasing, and building management.

Responsibilities

• Act as the main point of contact for tenants, owners, and stakeholders, handling inquiries, feedback, and complaints promptly and professionally.
• Respond quickly to emails and calls related to leasing, property maintenance, and defect matters.
• Conduct regular joint inspections with the Management Office (MO) to uphold maintenance and safety standards and recommend improvements.
• Coordinate and supervise repairs and maintenance to ensure high quality and cost efficiency.
• Attend monthly or ad-hoc management committee meetings to address property issues.
• Work closely with the Project, Engineering, and Security teams to maintain building facilities and common areas.
• Provide regular updates to customers and ensure timely resolution of all service requests.
• Plan and manage the Annual General Meeting (AGM) and assist in the formation of the Management Corporation (MC), ensuring compliance with relevant regulations.
• Vacant Possession (VP) Management — Plan and manage all handover activities for newly completed projects, including pre-handover inspections, VP kits, and owner handbooks.
• Ensure all inspections and handovers are completed efficiently, professionally, and on schedule.
• Leasing Management — Oversee leasing activities such as drafting tenancy agreements, processing renewals, and handling property reservations.
• Negotiate lease terms with prospective tenants to achieve favorable outcomes.
• Build positive tenant relationships and resolve issues swiftly to maintain high retention.
• Source tenants directly or through agents to achieve full occupancy and timely rental collection.
• Reporting & Documentation — Prepare monthly management reports, defect-rectification updates, and other required documentation.
• Maintain accurate records of all interactions, leasing agreements, and property management activities.
• Verify and process payments with the MO accurately, on time, and within budget.

Qualifications

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