Business Systems Analyst II

Overview Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description

Responsibilities as a Subcon B2B Support

Troubleshoot and resolve B2B errors.

Provide user support for B2B-related issues.

Monitor B2B transactions to ensure successful data exchange between systems and partners.

Coordinate with internal teams and external partners to resolve integration and communication issues.

Document and track B2B incidents, resolutions, and recurring issues for continuous improvement.

Assist in onboarding new B2B partners, including setup, testing, and validation of data exchange processes.

Maintain and update B2B support documentation, FAQs, and user guides.

Analyze B2B process flows to identify opportunities for automation and efficiency improvements.

Escalate complex issues to appropriate technical teams and follow up to ensure timely resolution.

Participate in testing and validation of B2B system upgrades or changes.

Ensure compliance with company policies and data security standards in all B2B transactions.

Provide training and guidance to users on B2B processes and best practices.

Responsibilities As a Business Analyst (BA) For IT Applications

Lead the analysis, design, and implementation of technology solutions that align with business objectives.

Serve as a liaison between business stakeholders and IT teams to ensure clear definition, documentation, and delivery of application requirements.

Analyze organizational information challenges, current processes, and procedures; recommend and implement new processes to improve system efficiency, productivity, consistency, controls, and protocols across the enterprise.

Orchestrate and lead cross-functional teams to address business or systems issues.

Collaborate with business stakeholders to gather, analyze, validate, and document business requirements for IT applications.

Lead requirements workshops, interviews, and process mapping sessions.

Evaluate existing IT applications and recommend improvements or new solutions to optimize business processes.

Identify and resolve issues or gaps in requirements and processes.

Develop use cases, user stories, process flows, and data models as needed.

Work closely with developers, QA, and project managers to ensure requirements are understood and implemented correctly.

Validate applications to ensure functionalities are working as designed.

Stay current with industry trends, emerging technologies, and best practices in business analysis and IT applications.

Provide user support and investigate and resolve issues related to IT applications.

Adhere to IS change control procedures.

Create and maintain end-to-end business process functionality documentation for Microchip standard practices.

Requirements / Qualifications

Bachelor’s degree in Information Technology, Business Administration, Computer Science, or related field

5+ years of experience as a Business Analyst

Strong understanding of software development life cycle (SDLC) and agile methodologies

Experience with business process modeling, requirements management tools, and data analysis

Excellent analytical skills in evaluating and interpreting end user information requirements, trouble shooting, problem solving, data extraction

Experience with scenario development, test case construction, flowcharting

Ability to manage multiple priorities and work independently

Experience in a specific domain (e.g. finance, supply chain, procurement) is preferred

Travel Time

0% - 25%

To all recruitment agencies : Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.

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