Inside Sales Specialist - ePayment Solution (Global English)

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Inside Sales Specialist – ePayment Solution (Global English)

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

What is your mission?

As an Inside Sales Specialist, you will manage the full sales cycle for a Global Leader Account focused on our ePayment Gateway Solution. You will engage in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO of SME businesses from North America. You must understand the buyer journey and lead short, single-stakeholder deals as well as complex multi-party sales in a highly consultative manner.

Main Responsibilities

• Identify high‑potential prospective users from inbound leads using Salesforce CRM
• Serve as the first point of contact with many new and growing businesses interested in our ePayment Gateway Solution
• Own the full sales cycle from lead to close for SME businesses
• For non‑sales leads or specific inbound sales leads, route the lead to the most appropriate queue based on the rules while maintaining a premier user experience

Who are we looking for?

About TDCX

Singapore‑headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e‑commerce, fintech, gaming, healthtech, media, technology and travel and hospitality. With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.

Please send your latest CV to or Whatsapp : for further discussion.

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