Senior CRM Business Process & Change Management Analyst

Senior CRM Business Process & Change Management Analyst

Join to apply for the Senior CRM Business Process & Change Management Analyst role at RHB Banking Group .

• Requirements Gathering : Collaborate with stakeholders to identify CRM requirements through vendor workshops.
• Process Mapping and Optimization : Map current customer interaction / sales processes and identify bottlenecks. Recommend process improvements and system design that meets the sales users’ requirements.
• User Training and Support : Develop training materials and conduct training sessions for end-users. Provide ongoing support to users, addressing any issues or questions regarding the CRM system.
• Change Management and Stakeholders Communication : Maintain regular communication with stakeholders to update them on project progress and gather feedback. Facilitate discussions to ensure alignment between CRM strategies and business objectives.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

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