DRSC GlobalCore IT Specialist

Select how often (in days) to receive an alert :

DRSC GlobalCore IT Specialist

Date : 4 Sept 2025

Location : Kuala Lumpur, MY

Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

• To assist Deloitte employees with financial application issues over the phone, chats and emails in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be. Our customers have a high expectation that you will be able to resolve their issue on the interactions, but they recognize that there are some issues that can only be resolved by teams outside the Contact Center.
• Willingness to work in rotational shifts including Weekends.
• Avoiding unscheduled absenteeism, failing which will have a serious impact on the employment.
• Use the right tools & knowledge, provide quality of service, and stay current on support changes
• Arrive to work on time and on days scheduled as well as adhering to the schedule provided by WFA (Work Force Administration).
• Treat customers with courtesy and respect by following our Quality Guidelines.
• Follow established process, procedures and member firm polices while maintaining compliance
• Stay current on new deployments and system updates.
• Report potential call drivers to leadership
• Meet provided KPIs – FCR, Schedule Adherence, Quality, CSAT
• Contribute to Knowledge Database and process improvements
• Support Firm Emergency processes
• Maximize availability to support inbound contacts
• Appropriate handling of contact through following knowledge to transfer / escalate to the correct groups
• Follow guidelines for handling Personally Identifiable Information (PII), confidential and sensitive information
• Take initiative and own your career
• Stay current on the tools used to support our customers

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analyst across our Firm are expected to :

Requirements

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.

Requisition ID :

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

#J-18808-Ljbffr